Spa Blue

I have been a patient at Riverchase for about 9-10 years and love the staff and services! Nicole is amazing! Keep up the great work!

I had a consultation with Dr. Wittenborn on May 4, 2022. In order to get that appointment, I called the office and was told that he had a specific person that handles his appointments. I think her name was Jessica. The person took a message for me and assured me Jessica would call me back. The next week, I hadn't heard from her, so I called back asking for her directly.

She said she never received the message and scheduled my consultation. The consultation went well. It was very informative. I was told that the person that provides the quotes was off, but she would send it when she was back in the office. I waited a week before calling to check on it. I was transferred to the person's voice mail. I left a message and then called back a couple of days later and left another message.

I called a third time a couple of days later. Here it is 40 days later and I've never heard from anyone at this office. I even keep checking my spam to make sure the message didn't go there. Nothing. Very disappointing. Update: I received a pretty quick response to this review stating they would get back to me personally. A week later, I just realized that response has been removed. And they have yet to contact me. This is just unbelievable customer service (in the worst way).

Every six months I go for check up. Never had o wait no more than five minutes. Staff is very friendly. I feel lucky to have them. Highly recommend.

She is the best dermatologist I ever had. Having a skin problem all my life. Had a lot of dermatologists. She is simply the BEST. Also very kind and caring ans very professional. Always on time too. I highly recommended Maria Montanaro

The quality of care is worth the wait for an appointment if you can. Very busy practice. Dr Durando is one of a kind and is caring and compassionate. Highly recommend this dermatology office.

Love my derma doctor Maria M! She's very nice and she answered all my concerns and gave me practical tips on my akin and hair. I highly recommend this clinic. The staff are all so nice and gracious.

The staff at the front desk and who brought me into the room were very nice, friendly, kind and caring. Dr. Danielle was very nice with me too. And she made me feel safe and listened to me about me problem. When I found out about my problem I felt relieved it wasn't something else and I felt better. Thank you

I was in for an annual visit. My Dr. was on time, answered all my questions and advised me on my skin care. The staff was pleasant with just a brief wait at check in. Highly recommend the practice and getting an appoint was easy.

Gina Petracco is amazing. She always takes the time to listen and care about my issues. Furthermore, she involves me in my treatment plan to ensure that I am comfortable with everything. I highly recommend both Riverchase and Gina Petracco!

The dermatologist did a great job and the front office staff was kind and helpful. The issue is I received my first invoice dated 2-17-22 and received it 2-23-22, by mail. My insurance sent me an email confirming approval 2-22-22. On 2-23-22 at 9:24AM I received a call from billing that my account was past due and basically asked if I had an issue paying my bills.

I'm not sure if this is normal practice, however made me question my experience with this office. If this is scripted it needs to be rewritten, if it isn't scripted, maybe it should be. In my opinion.

Gina and her medical assistant were great! Really listened! The entire staff was super friendly! Just moved to Florida, so happy I found this practice!

If I could give 0 stars I would. I waited for over a month to even get an appointment, 5 days before my appointment they decided to call to tell me to tell me that they over booked appointments and had to cancel my appointment and reschedule it, but then couldn't offer me another appointment until January. How is this acceptable to your patients because this was not me the patient canceling the appointment but Riverchase canceling?

How can you make a patient wait again for over a month to give them an appointment when you made the error not the patient. It is clear to see that they do not care about their patients and that they only care about collecting your money.

I do not recommend Dr. Wartel. My bad experience: I was running a few minutes late and called to let them know. On the phone, the staff was very condescending. They canceled the appointment because I was 8 minutes late. As I was leaving, I saw Dr. Wartel leaving too. He could have done my procedure. Don't go here unless your schedule is extremely flexible. They ruined my day to be honest.

I could not be happier with the care that I have received at Riverchase! They are prompt, courteous, professional and friendly. My provider, Gina P., is always very thorough and I never feel rushed. I have referred many friends and neighbors to her and they are thrilled with the care they have received!

I could not be more pleased with my first two appointments at Riverchase. Everyone friendly and professional. I especially enjoyed my time with Dr. Gina P. She's thorough, personable and makes you feel very comfortable. Highly recommend

I visited the Estero office today and was provided treatment by Gina P. She was (as everyone was) very polite and professional. She took the time to explain what was occurring and what treatment she recommended and asked if I had any questions for her. I would definitely recommend Gina to friends and family.

Easy to check in and the staff is friendly and professional. Gina Petracco PC-A and her assistant were outstanding. Had a small removal, they made you feel at ease, the big plus was no pain Highly recommend Riverchase

Gina was absolutely amazing. Cannot say enough about her. My 15 year old son came in for pretty severe acne. She made him feel SO comfortable, educated him on the cause and the treatment, and answered all our questions. Gina is a TRUE asset to Riverchase!

I have been going to Riverchase for several years and they are consistently good at what they do. I really appreciate that the staff is very efficient and friendly. Gina Petracco is a great PA. She makes you so comfortable with whatever she is doing. Her exams are very thorough and she tell you what she is doing and what she is finding in her exam. I have never had better Dermatology care than at Riverchase.

We are new to FL, so I asked some friends for references to a good dermatologist. My friend who had actually had a bad skin cancer treated highly suggested Gina Petracco at Riverchase Dermatology. I went today for the full body scan, and can say that they are everything I had hoped to find. Quick and easy online forms, easy check-in, and I was called back before I even had time to find a chair in the waiting room. Gina was right on time, and was super thorough and extremely personable. I gladly give them 5 stars and two !