Niva Roger A

I had cataract surgery last week. Every visit with Physicians Eye Clinic was excellent. The receptionists were welcoming, Robyn met with me and told me exactly what to expect during and after surgery. She was great, easy to understand and welcomed any questions I had. On the day of surgery all the nurses were friendly and made sure I knew exactly what was going to happen. Dr. Thomas W.Jones Jr. preformed the surgery and explained everything to me. He was very gentle and I did not experience any discomfort during the surgery. My surgery was a success.

I was referred by friends to this group of eye physicians. I needed cataract surgery and did not know any ophthalmologists in Everett. I have been treated with great respect from the physicians, nurses, technologists and front office staff. This business is quality, professional, timely, and delivers outstanding care. I highly recommend Dr. Thomas W. Jones, III, and his entire staff!

What is the point in filling out new patient paperwork to update your address and phone number if they don't transcribe the information from the paper to the computer? I went into the clinic back in June, followed up a week later with a phone call asking about my contact lens. I was told I would be called when it came in, and I once again gave them my new phone number that was earlier included on the form.

Fast forward to October and I get a bill to almost my address - not quite - but close enough that the post man was able to find me. There's a bill saying I owe X dollars, it's 120 days old - and on the bill there was a note saying it was sent to my old address. Why did they send it to my old address? Unfortunately it's because their office is not well organized. I suppose the doctor and his clinical staff were OK, but merely OK. (Dr. S at Smokey Point TEC is better)

I had Cataract Surgery by Dr. Jones. I had a wonderful experience and would recommend them to anyone. I have been a patient of Physicians Eye Clinic since 1987 and have had only top notch care!

Front desk efficient upon check-in. Ridiculously long wait in lobby. Appt was at 3:15 and I didn't get called back until 4:05, when I threatened to leave and needed my co-payment back. I checked with the front desk twice during that time, only to be told he was running about 30 min behind and I'd be called back soon. I could see and hear a room full of MAs right beside the lobby.

I got no apology or explanation from the MA. Dr Leuth (Sr) was apologetic. He did his thorough exam. Basically two hours of my day spent in this office to get a routine eye exam. I was expected to wear an (anti-Covid) mask on during this whole time, I might add. Searching for a new Ophthalmologist for next year's exam.

I have been a patient of Dr. Lueth for 15 or more years. I have never met a Dr. more personable so it makes ones appt. even nicer. He's very professional and knowledgeable. About 3 years ago he examined an eruption on my lower eye lid and "promptly" urged me to to go a specialist for Mohs surgery. It was cancer. He did my cataract surgery. Even though he was my regular Dr.

I researched who were the best Drs. for this. He came up as top. It was amazing the difference I experienced afterwards. Amazing! I couldn't recommend him more highly and his office staff

Dr Is ok but office staff are rude. Patients do not come first nor does repeat business seem to be valued. Exam room smells bad. Contrary to popular belief fee structure is not on par with the other clinics in the area. Will not be back.

I had lasik done here by Dr. Jones 3 years ago at age 49. He bullied me into doing one eye as my 'reading' eye and the other as my 'distance' eye. I told him I had tried this with contacts and it didn't work, but he insisted. Sure enough, everything was blurry. I demanded a revision, had to go through the pain twice. The day of surgery was HORRIBLE pain both times but I don't know why.

Thank God for the opioid crisis and street corner percoset. Went back weeks later for my checkup after revision and I told him there was something wrong with my left eye. He angrily dismissed my concern with 'It just has to heal! Total arrogant jerk. I refused to go back after that. 3 years later I have permanent dry eye in my left eye and my reading vision is continuing to decline.

Distance vision is eh, OK. Stable at least. Bottom line: I'm not blind, thankfully, but I'd never recommend him to anyone who values their sight. I did not have a good experience there at all, from the semi-rude check in staff to the nurse who put in 2 molecules of numbing drops before the doc started ripping my retina flap open again. Pure hell.

If you need eye surgery this is the place to receive the surgery. My journey began with the VA in Seattle WA. I could not see out of my left eye and though my right eye could pass the test I was blind in the left. This began last fall and when this became a problem I stopped driving or should say I refused to drive. I did not want to injure anyone.

The VA had in place a program called "The Veterans Choice Program." The Physicians Eye Clinic/ Surgery Center evaluated me then did surgery on my eye. The doctor informed me that I had substantial mass or a cataract thick enough to blind an eye following the surgery. The doctor and staff are great and the teamwork was exceptional. This organization gets two thumbs up! You will trust them, I do.

My time with the doctor was fine. But there is a LOT of sitting and waiting, being moved around and listening to employee gossip. Other than the front desk staff which are very friendly, I have not found any of the other back office staff to be very friendly or welcoming, or even have a smile, in fact they come across as unhappy or subtly angry. On many occasions one individual in particular, calls you back without a hello and then strides off in a hurry leaving the patient behind to guess what room she went into and then belittles my questions.

I guess my biggest concern and annoyance is listening to groups of employees gossiping while you just sit and wait and wonder why they have so much time on their hands. I have heard things that have no place in a medical office. Those staff in the back need better supervision and more things to do.

Just had my third corneal transplant because my corneas were butchered with rk by dr jones 20 years ago. he took out ads in the newspaper and held seminars.told everyone they were a good candidate. He needs to apologize to the patients whose lives have been ruined by this needlessly damaging surgery. shame on you. You should know better. But I and everyone else paid for your laser.

My husband and I both went in to the Dr. just to get our vision checked. We both wear readers, I had Lasik done years ago but my husband had never been to the eye Dr. Our appt went much like the others, long wait, moved from room to room. We didn't get handed off to buy glasses even though I had mentioned that I was interested in progressive lens'.

No big deal (ordered them from Zenni) but I had to ask the Dr to write my prescription, I am glad I did because he would not have given it to me. My biggest complaint is that it cost $296.00 for each of us out of pocket. They billed our insurance and were paid $105.00 for each of us. The total cost for my husband and I was $592.00. How could it possibly cost $300 to see an eye Dr.? Scandalous, greedy and we wont be back.

Maybe they over charge because they only get one time customers? Update: I was not surprised that I needed to pay more than my insurance paid, although we have exceptional insurance and unless its the deductible, our portion is pretty minimal. Yes, I can appreciate longevity good on you. If the industry standard is $300 an hour, it is excessive. I am just letting others know there are other choices in Everett for your eye care needs.

I truly don't understand the reviews that are negative. Every time I have been here the staff has been friendly and professional. They greet you right away and let you know if there will be a wait time. I don't know about everyone else, but when it comes to eye surgery, I don't want things rushed! Plus, it's worth the wait if there is one(never had that experience here) I had LASIK with Dr. Lueth.

He is so kind, calm and professional. I wouldn't trust my eyes to anyone else. He is honest and I know I can trust his professional opinion and advice. My LASIK came out perfect! It's amazing to wake up in the morning and see! The post op care has also been terrific. I highly recommend Dr. Lueth and Physicians Eye Clinic

VERY POOR CUSTOMER SERVICE! I needed a prior authorization for the medication that was prescribed and the staff used the wrong form. Not their fault. However, they would not check to find out why the insurance company had not been able to approve their request. They said they had done everything when in fact they had not redone the request on the new form a day and half after it had been sent to them by the insurance company. Katy at the front desk told me it was not important because my situation is not "life or death." It is not.

It is very painful though. My pharmacy called them to see if they needed help and they hung up on them. It has been five days since my doctor's visit and I do not have a prescription. I DO NOT RECOMMEND THIS BUSINESS!

The worst eye physician ever. I went last week and my appointment was at 3:15 I didn't get to see the doctor until 4:07 this not acceptable in anyway. So anyways I had to schedule again to have surgery done. I came again and my appointment was at 4:15 and they made wait until 5:00 which is after work hours, and their excuse was there are emergencies before that make them delay my appointment, WTF this a clinic.

My review is for some laser skin treatments i received from the Aesthetician, Kandis Henkel. i received such great care from Kandis and she explained what to expect, after care and she even called me the day after Thermal- Frax to check on me. Yes, i was swollen, red and hurting but since Kandis did such a great job explaining the post effects to me, i was prepared.

When i am at the clinic receiving treatents, i feel like it is my spa day. i love the ambiance and all the TLC I receive. Thank you Kandis. You ROCK! From Cindy Henry, Lake Stevens, WA.

I had a consult to have lasik done by Dr Jones and was unimpressed to say the least. The equipment was state of the art 15 years ago and the place smelled bad. After going through the initial screening I waited 45 minutes to see the doctor before finally walking out. I can't speak to the results of the surgery because I was never seen. To spend 2 hours in a place and never to see the doctor was completely unacceptable to anyone who took time off work for the free consult.

My actual experience with Dr. Jones was 4 stars. Pleasant, thorough, answered all my questions. However, this is what I do have a problem with. I scheduled an appointment for a routine annual eye exam for 8:30 am, appointment unfolded as follows. - 8:30 am - Arrive at the Clinic and check in at Front Desk. - 8:45 am - Sit in waiting room after completing paperwork, insurance info. - 8:55 am - Get called into an exam room, by one of the assistants who does most of the prep work, air puff, vision test. - 9:10 am - Sit in another waiting room, waiting for the doctor. - 9:25 am - Get called in by another assistant to the doctor's office/room - 9:35 am - Doctor FINALLY comes in to complete the exam. - 9:43 am - Doctor hands me off to the eye glasses/contacts store lady. - 10:05 am - Finished with Contacts fitting, on my way to my office. That's over 1.5 hours folks!

For 7 minutes with the doctor and 15 minutes with prep assistant. Are you serious? Apparently my time has absolutely no value to you. Unless you streamline you appointment process and start respecting other people's time I will not be coming back :-