Associated Coastal Enterprise - Richard B Allen

I always have loved Dr. Richards but because I was having repeat Sinus Infections I chose to Try Dr. Slack as he had many Great Reviews on him. First let me say I've had 7 Sinus Surgery s in my Lifetime so I know when there's something wrong otherwise I wouldn't choose to go to a Doctor who doesn't take my Insurance and Pay out of Pocket. I had to wait 2 weeks to see Dr. Slack.

He scoped my nose and said everything looked great except my left side was closed and to continue doing whatever I was doing? Really! I just had come off of antibiotics the day before and I said I couldn't tilt my head forward or backwards and that the top of my head hurts. I also said I had Dark Green Mucos coming out of my nose and dripping down my throat.

This Dr. Was frustrated talking to me because I guess I was telling him what was Wrong and What I needed to stay open and he just wasn't hearing me. I got no medication.no prescription for a Nasal Spray which I asked what he would recommend and Nothing for the inflammation which I've had always. He ordered a Cat scan.which he said if my left Sinus is closed he could do a Balloon Procedure for it. Dr. Richards had told me a long time ago that it wouldn't help me.

This Dr. Did Nothing For Me. I paid to have him look in my nose and give me no suggestions or help whatsoever. Who are these people that say he's so great? Did you have a lot of Surgery? Dr. Richards is 10 times the Dr. This guy is. I wouldn't recommend him to a Dog. I will never see him again. If your paying out of pocket and waited 2 weeks.the least the Dr.

Could have done was prescribe a Nasal Spray. Nothing. Absolutely Nothing. Big waste of my time and My Money. This has never been the case with Dr. Richards. I will never listen to reviews posted by people I don't know. Ever Again! Disappointed. Aggravated and Surprised that Dr. Slack has such a high rating. I would give him Zero if I could.

This practice is truly second to none. Dr. Phillips is a gifted and caring man. He has treated both of my daughters and he cares as if they were his own. No words can express my most sincere gratitude towards him and his practice.

Moved from NY and needed to continue my allergy shots. Wasn't sure if my NY Insurance would pay so asked how much for initial consult. I was told $172. The office called my insurance and was told they would pay "out of network" benefits. The billed the insurance company $264. Insurance company didn't reimburse since I still had a deductible to pay so the office made me pay them the $264 instead of $172. What a scam. Keep away

Dr Richards is great and nurses as well but Office staff is just not very knowledgeable and could be nicer with less gossiping. Answering service they use is terrible. Still In the waiting room and you can hear the staff calling around trying to get my test results when my appointment was 30 minutes ago

Doctor Marcy has been great at getting me fitted and wearing my hearing aids, definitely life changing. She goes out of her way to reprogram, inspect and readjust as needed. Doctor Slack has gotten me back on track with my allergies. Best ENT office around.

I'm not usually the type of person to leave a review, but if I do, it's typically left very generously. this time, on the other hand, I can't leave a generous review. I had an appointment for 2 o clock and I sat, patiently waiting till it became 3. waiting a little longer, it became 4. The office staff was gossiping the whole time and were not attentive to me at all.

In thirty minutes, they were going to close. I was HEAVILY billed for a 5 minute (subpar) appointment. Now I'm in debt and I'm not feeling any better. If you can, try going somewhere else for your pocket and health's sake.

Office staff is unprofessional. Verified insurance for my girlfriend 2 weeks prior to appointment twice over the phone. She has been in pain and was looking forward to the appointment for relief. She took off of work and drove quite far to arrive at the appointment only to be told that they don't take her insurance and they want an out of network cost of $180 just to be seen.

Very misleading, deceptive, rude and unapologetic. It is not right to take advantage of the sick and suffering by lying to drive sales especially during a pandemic. Instead of owning up to their mistake and being empathetic about the situation they were still rude and made no accommodations. I would highly not recommend this office if you or a loved one is in pain. They do not care

If I could give negative 5 stars I Would. I scheduled a week prior to my appointment, and asked the receptionist twice if they took my insurance and I said are you sure she said yes we dol! I was contacted twice to confirm my appointment. I showed up to my appointment after my 30 minute drive to the office only for the girl to tell me they don't take my insurance.

I told the girl I was assured by someone in the office that my insurance was accepted. She said I could pay $180 for an out of network appointment. They only want your money! They claimed United health care out of the blue things changed and conveniently didn't take my insurance any longer. I was very upset that I missed a days work and I'm in such pain, I left very upset.

I called the office manager and she could care less and couldn't help me. She Called it a "learning lesson" for her staff. All I wanted was for someone to call me and give me a heads up they didn't take my insurance anymore (within the 6 days of booking the appointment) Horrible customer service. Not sure how this office even operates. 10 out of 10 wouldn't recommend.

Dr. Richards has been my ENT for years. My favorite doctor in Florida! On time, receptive, GREAT STAFF, communicates clearly, & is sincerely interested in her patients well-being. A+