Excel Cosmetic Surgery Center

At least the most important part is great.the physicians! Otherwise, very unimpressed with the administrative staff at the Provo location.seem to be bothered when patients need to check in/out etc., unwelcoming demeanor, which has been witnessed with other patients. Failure to place to patient(s) on schedule results in aggravation for patient(s) and staff.

The least friendly, professional front desk of any physicians office I've been in. The Optometry department qualities didn't fall far from the front desk tree. Cut and paste the same qualities, but add that follow-up isn't conducted as stated by employee(s). Misinformation provided by two employees, which was only recognized and resolved when a third employee provided accurate information.

In addition, Excel quoted replacement single vision lenses for $400. The exact same lenses were quoted for $225 by the "other" large eye care provider in Utah County. My providers at Excel were timely, professional, thorough and overall amazing.which is ultimately what matters. I spoke with an Office Manager regarding the CS concerns, and if I had a dollar for every response that was prefaced with "I'm not making excuses, but.", I'd have enough money to buy every pair of sunglasses in their office.

If you don't mind lackluster customer service, an unwelcoming environment and overpriced eyewear, Excel is the place to go! PS - The staff at the Orem location is much better.kind of what you'd expect from a physicians office!

Can't say enough good things about Dr Lambert! He's very personable and does an excellent job teaching you about your eyes and answering your questions. Even with a busy schedule, he took extra time to make sure I had excellent care. Best Ophthalmologist I've ever been too!

Dr. Ricks and his team were amazing during my PRK procedure! I could not have asked for better results! The doctors and technicians are always kind and helpful. The receptionists are friendly and willing to go above and beyond! Cannot recommend this place enough!

We loved Dr. Gunther. I had To bring my 3 yr old in for an eye checkup, and Dr. Gunther was very happy, engaging and fun for my little (and distracted and non-cooperative) boy! His assistants also were friendly and professional. Very pleased :)

I was very pleased with my experience of going for an eye exam at excel eye center. The staff and doctors are welcoming, and professional. They explain what they are doing and help you understand about your eye health. They definitely focus on quality care for each patient!

The staff was amazing the doctor that I saw was so attentive and explained everything and he knew exactly what was wrong with my eye and made sure it was taken care of got me on the antibiotics that I needed and help me out so much! I also ended up getting a beautiful pair of glasses there cuz I was wearing contacts and I was scared to put them in after the incident with my eye I didn't get the contacts there by the way but I would suggest this place to anybody! This is the best eye center I've ever been to!

Great experience Dr. Lambert made my visit and eye sugery pleasant, he answered all my questions and concerns. The Excel Eye Center was refer to me by a friend and before I scheduled my appointment I checked their reviews and sure enough it is the best. I'm very thankful to Dr. Lambert and his staff and Nathan for making my experience very pleasant.

Dr Rick is amazing! He explains everything and was so good with my 14 year old son. My son had a clogged oil duct that had to be drained. He was very kind and gentle with him and did an amazing job. I can't say enough, they also called ahead of the appointment to let me know they were running behind and to come a little later. Seriously! I've never had a medical office call me to let me know to come later. They usually just have you sit in the waiting room for an hour plus waiting. I was really impressed, I felt like they cared about us and our time too. A breath of fresh air.

We appreciate the excellent care we have been given at Excel Eye Center. We have full confidence in Dr. Schmutz. He is going to do Cataract surgery on my husband this coming Wednesday. Our family Dr. referred us to him and we are so happy that he did!

Everyone in the office was great with my 14 year old daughter. They were so thorough and friendly. We were being seen for a potentially scary eye condition but no one made her feel anxious or scared.

I was able to get in on time and met with the doctor quickly. All personnel were very professional and spent enough time to explain my results and answer any questions that I had. An enjoyable experience.

I got a PRK procedure done here a few months ago and I have nothing but good things to say. Dr. Ricks and the staff here at Excel Eye Center took time to make sure I understood what to expect and I felt very supported when my nerves kicked in. Now, a few months later, my vision is 20/15 and I couldn't be happier with the results! Thank you all!

I have been a patient for about five years now and love this office. Everyone from the front office staff to the physicians are amazing to work with. They are friendly, considerate and knowledgeable. The physicians that I have seen have been so helpful and willing to take the time to make sure I understand my particular eye health needs and answer all my questions with each visit.

I was checked in by a knowledgeable, charming, efficient receptionist, waited for a very short time before being shown to the exam room by yet another friendly, efficient individual. After a brief work-up prior to meeting with the doctor, I waited for a short time when I met with the doctor. He explained my situation, took some tests to validate his findings and was told to return in a month after trying the Rx prescribed for a month.

I've seen Dr. Morris and Dr. Loveless for optometry, and Dr. Ricks performed cataract surgery on both my eyes last month. I have felt valued and cared for, and the results of the surgery and other treatments have been nothing short of stellar. I can't recommend this practice and these doctors highly enough. I will never voluntarily go anywhere else.

My son and I both have been patients here for many years. We both have chronic issues with our eyes, my son especially. Dr Wilkinson has taken gone to great lengths to find a solution for him. The medical assistants are knowledgeable, the office staff polite and helpful. I trust the care and information I'm given here.

Everyone was fantastic! In particular, the first lady that did the majority of the eye tests, her name is Kimmy. She was quite probably the sweetest and most helpful person I have ever found in the medical field. Full stop. The doctor, and even the sales side of the Excel eye Center, we're helpful, not pushy, and even made suggestions where I might have better luck at specific options.

I mean, what company offers their competitors as an option? The answer: a company that is secure in what they do. I don't get paid by them, I'm not employed by them, or anything else. I'm just a customer of theirs. And I have no qualms recommending anybody to them.

I brought my 5 year old for an eye exam. I also had a 3.5 year old and 11 month old in tow. It was my 5 year olds first ever eye exam and she was nervous and a little excited. You can imagine what waiting in an office with 3 kids under 5 is like. My 5 year old was having trouble with sitting still for one of the screenings. Dr. Simmons came out after a few minutes and in front of his staff members asked someone to help old my 5 year olds head in place "to keep everyone quiet".

I felt very shamed that he said that out loud in front of his staff and my children. There were also other patients walking by when he said that. My children were not sitting robotically, but they weren't running around either. They were asking questions and being children. Dr. Simmons was out of line. Don't accept children as patients if you don't want to hear them.

I took my daughter in for an exam and the staff and Dr. Simmons were professional and courteous. I'd recommend them to friends and family and will definitely be returning.

Most expensive eye glasses i have ever purchased. Over charge on standard items for glasses. Seeings how it had been a year since i received glasses. So i. Called around and they were double on most everything. Please check around and use another provider if you can.

The staff was ok. The doctors seemed very, very rushed. I took my daughter (13) in for contact lenses. They would ONLY write a contact lens prescription for the lenses they "fitted." I had to pay a fitting fee, and I had to return to get the actual prescription. When we asked for a prescription for the lenses she WANTED, my daughter would have to have more lenses, come back for another fitting, and they still wouldn't be the lenses she WANTED. So. If you want a particular style, brand, or contact lens, GO ELSEWHERE. We will be doing that, for sure.

While the doctors seem average, the office staff never ceases to anger me. To get in a defensive mode explaining to me basic fitting fees for wearing contacts and treating me as if I were four and understood nothing, I will not be returning. Had this only happened once I would be a little more forgiving. However, the entire office staff seems to be having a bad day EVERY day. I don't need that. I will be taking my three and yet-to-be more contact and eyeglass wearing children's business far away from here.